Coaching is an excellent way of developing people’s skills and abilities, and of boosting performance. It can also help deal with issues and challenges before they become major problems.

A coaching session will typically take place as a conversation between the coach and the coachee and it focuses on helping the coachee discover answers for themselves.

In some organizations, coaching is still seen as a corrective tool, used only when things have gone wrong. But in many companies, coaching is considered to be a positive and proven approach for helping people to explore their goals and ambitions, helping to achieve them.

Coaches in the workplace are not counselors, psychotherapists, gurus, teachers, trainers, or consultants – although they may use some of the same skills and tools.

Most formal, professional coaching is carried out by qualified people who work with clients to improve their effectiveness and performance, and help them achieve their full potential.

Coaching, defined as an ongoing approach to managing people:

  • creates a genuinely motivating climate for performance

  • improves the match between an employee’s actual and expected performance

  • increases the probability of an employee’s success by providing timely feedback, recognition, clarity and support

In a performance management cycle, coaching means providing ongoing feedback and support to the employee throughout the year. Coaching gives the employee an opportunity to hear about aspects of his or her performance in “real time” and to play a role in figuring out how to best adopt or modify their behavior for success.